Involve.me Fluent Support Integration with Bit Flows

Create a New Workflow in Bit Flows

Go to:

Bit Flows → Create Workflow → Add Trigger

Select:

Trigger App

Involve.me

Trigger Event

a supported trigger event

Description:

This trigger starts the workflow whenever the a supported trigger event event occurs in Involve.me.

Connect Your Involve.me

Select the Involve.me source you want to automate and complete the connection settings required for the chosen trigger event.

Configure:

• The available source or event settings
• The incoming data provided by the trigger
• Any required connection information

The available options and data depend on the selected platform and trigger event.

Add Fluent Support as an Action

Click:

Add Action → Fluent Support

Select an Action Event:

• Create Ticket When “a supported trigger event” occurs in Involve.me, use the submitted data to run “Create Ticket” in Fluent Support.
• Add Tag to Ticket When “a supported trigger event” occurs in Involve.me, use the submitted data to run “Add Tag to Ticket” in Fluent Support.
• Reply to Ticket as Agent When “a supported trigger event” occurs in Involve.me, use the submitted data to run “Reply to Ticket as Agent” in Fluent Support.

Description:

This action sends data from Involve.me to Fluent Support and performs the selected supported operation automatically.

Map Involve.me Data with Fluent Support Inputs

Map the available data from Involve.me to the compatible inputs provided by the selected Fluent Support action.

The exact values and inputs depend on the selected trigger and action events, so only map data exposed by those events.

Test and Activate Workflow

Run the a supported trigger event trigger and verify the selected Fluent Support actions:

• Confirm that Create Ticket completes successfully and processes the mapped data in Fluent Support.
• Confirm that Add Tag to Ticket completes successfully and processes the mapped data in Fluent Support.
• Confirm that Reply to Ticket as Agent completes successfully and processes the mapped data in Fluent Support.

Then activate your workflow.